Shipping & Returns

Order Processing

All FAITHFULL orders are shipped out within 1-2 business days from date of purchase. Your order will ship direct from our warehouse in London, UK.

Shipping time frames are in addition to our processing times. Any orders placed on weekends and public holidays will be processed the following business day.

Orders will be delivered between 8am-6pm Monday to Friday.

United Kingdom Shipping

Next Day DPD
£8
Orders under £300. Please allow 1-3 business days to receive your order once shipped, pending on if you are located in metro or non-metro areas. Note: 'Next Day' is applicable only to metro regions.
Free Shipping
no fee
Orders over £300. Please allow 1-3 business days to receive your order once shipped, pending on if you are located in metro or non-metro areas. 'Next Day' is applicable to metro areas only.
Please note that we are unable to ship to APO and FPO addresses. For shipping to all other countries please select 'International Shipping' tab at the top of page.

Delivery Times

Delivery time frames are in addition to order processing times. Orders will be delivered between 8am - 6pm Monday to Friday. Please ensure that someone is available at the shipping address to accept the delivery during this time.

Choice of Courier

All orders are shipped via DPD.

Tracking Your Parcel

Once your parcel has been shipped from the warehouse, you will be sent an email confirmation with tracking information.

Authority To Leave

You may have the option to request DPD to leave the parcel in a safe place without a signature. If you provide DPD with an Authority to Leave, risk of loss or damage to parcels will pass onto you and we are not liable for missing, lost or stolen parcels.

Order Not Delivered

In the event that your order is not delivered, missing or lost, please reach out to our customer care team via email at shop@faithfullthebrand.com. Once the package has been declared lost by the shipping provider, we can issue you a replacement, store credit or refund.

If your order is stated as delivered on the tracking information but the parcel is unable to be located, customers must reach out to our customer care team via email at shop@faithfullthebrand.com within 5 days of the delivery date stated on the tracking.