Frequently Asked Questions

Yes, we ship worldwide. Please ensure you have selected your correct shipping country via our navigation to shop in your local currency.

For further information on countries we ship to please see here.

Once your order has been confirmed and accepted by us, our dispatch team endeavors to process it as quickly as possible so it is ready for dispatch within 1 to 2 business days.

Any orders placed after 2pm, or on weekends and public holidays, will be processed the following business day.

Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher than normal volumes of orders.

The dispatch date of your order will depend on the order processing time. Our dispatch team endeavours to process all orders as quickly as possible.

We aim to dispatch all orders within 1 to 2 business days of purchase from our warehouse in London, UK. During sale periods, please allow an additional 3 to 4 business days for your order to be dispatched due to higher than normal volumes of orders.

Please allow 1-4 business days to receive your order once shipped, pending on if you are located in metro or non-metro areas.

Please note that delivery timeframes are in addition to processing times.

For more shipping estimates via location please see here.

Delivery delays
  • We recommend that you regularly check the websites of our shipping partners to take notice of any delays that are being experienced within their network.

If you have any question about receiving your order, please contact our customer care team at shop@faithfullthebrand.com

No, we currently do not offer same day delivery.

If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team as soon as possible.

Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address. In the event your package is 'Return To Sender' it is your responsibility to pay for additional postage to a correct address.

Once your order has been shipped, you will be sent an email confirmation containing a tracking number and link.

Please allow up to 48 hours for updates to appear on the tracking page after the notification.